Hydro Balance Water Inc.
Effective Date: March 5, 2026
Website: https://hydrobalancewater.com
Contact: support@hydrobalancewater.com | 801-830-1268
1. Overview
Hydro Balance Water Inc. operates as a premium water delivery and retail store in Saratoga Springs, Utah, offering alkaline mineral water, RO-purified water, Solé electrolyte water, Kangen water, and related products and accessories. These Terms of Service govern your use of our website, products, delivery services, and in-store purchases. By accessing or using our website or services, you agree to be bound by these terms. We reserve the right to modify these terms at any time.
2. Eligibility
You must be at least 18 years old to place orders, sign up for a subscription, or enter into any service agreement with Hydro Balance Water Inc. By using our website or services, you confirm you are authorized to make purchases and agree to use our services lawfully and in accordance with these terms.
3. Service Scope
Hydro Balance Water Inc. provides:
- In-store water purchases and gallon fill-ups at 1302 Redwood Rd, Saratoga Springs, UT 84043
- Home and business water delivery to Saratoga Springs, Eagle Mountain, Lehi, and Orem, UT
- Subscription-based recurring water delivery
- One-time water delivery orders
- Water dispensers, coolers, bottles, and related accessories
4. Payments
Payment is due at the time of purchase or upon delivery unless otherwise arranged. We accept major credit cards, debit cards, and other approved payment methods. By placing an order, you authorize Hydro Balance Water Inc. to process payment using your provided payment method. Subscription charges are billed according to your selected plan. Transactions typically post within two business days. Additional products or services added to an order require customer authorization before fulfillment. We reserve the right to terminate payment services at any time.
5. Subscriptions
Subscription plans include a one-time sign-up fee of $21.00 and recurring monthly charges based on your selected quantity and water type. Subscriptions may be paused or cancelled at any time by contacting us at support@hydrobalancewater.com or calling 801-830-1268. Cancellation requests must be received before the next billing cycle to avoid the following month’s charge. Active promotions (e.g., Buy 3 months, get 2 free) are applied at sign-up and are not transferable.
6. Delivery
Delivery is available within our service area: Saratoga Springs, Eagle Mountain, Lehi, and Orem, UT. Delivery schedules are subject to availability. We will make reasonable efforts to fulfill delivery windows as communicated, but Hydro Balance Water Inc. is not liable for delays caused by weather, traffic, or other conditions outside our control. Customers are responsible for ensuring a safe and accessible delivery location.
7. Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery address and contact information
- Ensuring someone is available to receive delivery or providing a safe drop-off location
- Returning empty bottles in good condition (where applicable)
- Notifying us of any changes to subscription preferences or delivery instructions in advance
- Maintaining the confidentiality of any account credentials and taking responsibility for all activity under their account
- Refraining from submitting unlawful, harmful, defamatory, or obscene content through any website form or communication channel
8. Returns and Refunds
If you are unsatisfied with a product or delivery, please contact us within 48 hours of receipt. We will work to resolve the issue through replacement, credit, or refund at our discretion. Equipment (dispensers, coolers, bottles) may be returned within 14 days in original, unused condition.
9. SMS Notifications and Messaging
By providing your phone number, you consent to receive recurring automated SMS messages from Hydro Balance Water Inc., including order confirmations, delivery updates, promotional offers, and service reminders. Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for help or contact us at support@hydrobalancewater.com or 801-830-1268. Carriers are not liable for delayed or undelivered messages. For more information, see our Privacy Policy.
10. Online Orders and Communications
Orders placed online are subject to confirmation by our team. Automated confirmation emails and reminders are provided as a courtesy and may occasionally experience delivery delays due to technical issues. Please contact us directly if you need to confirm an order. By registering an account or placing an order, you consent to receive electronic communications from us, which satisfy any applicable legal written-notice requirements.
11. Third-Party Tools and Integrations
We use third-party platforms for payment processing, scheduling, and e-commerce. These services operate under their own terms and privacy policies. Hydro Balance Water Inc. is not responsible for the performance, security, availability, or content of third-party systems or any advertisements or content displayed through them.
12. Intellectual Property
All content on this website — including text, graphics, logos, images, and software — is the property of Hydro Balance Water Inc. or its licensors and is protected by applicable copyright and trademark laws. You may not copy, reproduce, distribute, or create derivative works from any site content without prior written authorization. Unauthorized use is prohibited and may be subject to civil and criminal penalties under federal law. Any feedback or materials you submit to us may be used by Hydro Balance Water Inc. without obligation or compensation to you.
13. Warranty Disclaimer
This website and all content, products, and services are provided on an “as-is” and “as-available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Hydro Balance Water Inc. does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
14. Limitation of Liability
Hydro Balance Water Inc. shall not be liable for indirect, incidental, consequential, or punitive damages arising from the use of our products, services, or website. To the maximum extent permitted by applicable law, our total liability to you for any claim arising out of or relating to these terms or our services shall not exceed $100.00.
15. Indemnification
You agree to indemnify and hold harmless Hydro Balance Water Inc., its employees, and agents from any claims, losses, or damages arising from your use of our services, violation of these terms, or violation of any applicable law.
16. Termination
Hydro Balance Water Inc. may terminate or suspend your access to our website or services at any time, without prior notice, for any reason. If a recurring delivery or subscription is cancelled mid-cycle, the customer remains responsible for charges already incurred and deliveries already completed.
17. Dispute Resolution and Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms of Service or the use of our website or services shall be resolved by binding arbitration under the Federal Arbitration Act, administered by JAMS under its applicable rules. Arbitration shall take place in Utah County, Utah. You and Hydro Balance Water Inc. each waive the right to a jury trial and the right to participate in any class action or representative proceeding. Before initiating arbitration, both parties agree to provide 30 days’ written notice of the dispute. You may opt out of this arbitration agreement within 30 days of first accepting these terms by sending written notice to support@hydrobalancewater.com.
18. Governing Law
These terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles.
19. Severability
If any provision of these Terms of Service is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
20. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Updates will be posted on this page with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
21. Contact Us
Hydro Balance Water Inc.
1302 Redwood Rd
Saratoga Springs, UT 84043
Phone: 801-830-1268
Email: support@hydrobalancewater.com
Hours: Mon–Fri 10 AM–7 PM | Sat 10 AM–5 PM | Sun Closed