Hydro Balance Water Inc.
Effective Date: March 5, 2026
Website: https://hydrobalancewater.com
Contact: support@hydrobalancewater.com | 801-830-1268
Overview
Hydro Balance Water Inc. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, sign up for delivery, or interact with our business in the United States.
1. Information We Collect
Information You Provide:
- Name, email address, phone number, and delivery address
- Payment and billing information (processed securely via third-party payment processors, including Square)
- Order history, delivery preferences, and subscription details
- Messages submitted through contact forms, chat, or email
- Demographic information you choose to provide
Automatically Collected Information:
- IP address, browser type, and device information
- Pages visited, time spent on site, and referring links
- Cookies, web beacons, pixels, and analytics data (including Google Analytics)
Third-Party Integration Data:
Information received from connected platforms such as e-commerce tools, scheduling software, or advertising services.
2. How We Use Your Information
We use your information to:
- Process and fulfill water delivery and in-store orders
- Manage subscriptions and recurring deliveries
- Communicate about orders, deliveries, billing, and support
- Send service reminders and promotional offers (with your consent)
- Maintain records and comply with legal and regulatory obligations
- Improve our website and customer experience using manual and automated systems
- Manage contests, promotions, and account maintenance
We will never sell your personal information.
3. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to understand how visitors use our site, improve user experience, and measure the effectiveness of our advertising. You can disable cookies through your browser settings; however, some features of the site may not function properly if you do.
4. Data Sharing and Disclosure
We do not share your personal information with third parties for marketing or promotional purposes. Information may be shared with trusted service providers who assist in fulfilling orders, processing payments, or operating our website — and only to the extent necessary to provide those services. These providers are not authorized to use your data beyond service delivery.
We may also disclose your information when required by law or in connection with a business transfer (such as a merger or acquisition), in which case your data will remain subject to this Privacy Policy.
No third-party sharing (SMS / text messaging): All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
No mobile information (including phone numbers collected through SMS opt-in) will be shared with third parties or affiliates for marketing purposes.
5. SMS Consent and Mobile Messaging
By providing your phone number and opting in, you consent to receive recurring automated SMS messages from Hydro Balance Water Inc., including order confirmations, delivery updates, promotional offers, and service reminders.
- Message frequency may vary based on your account activity and preferences.
- Message and data rates may apply. Check with your mobile carrier for details.
- To opt out, reply STOP to any message. You will receive one final confirmation and no further messages will be sent.
- For help, reply HELP or contact us at support@hydrobalancewater.com or 801-830-1268.
- Carriers are not liable for delayed or undelivered messages.
Phone numbers and SMS opt-in consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes.
6. Data Security
We maintain administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. While we take reasonable steps to protect your data, no online service can guarantee complete security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill orders, maintain your account, comply with legal obligations, or resolve disputes. You may request deletion of your data at any time by contacting us at support@hydrobalancewater.com.
8. Your Rights
Depending on your location, you may have the right to:
- Access or receive a copy of the personal information we hold about you
- Correct inaccurate or outdated information
- Request deletion of your data (“right to be forgotten”)
- Opt out of marketing communications or tracking
To exercise any of these rights, contact us at support@hydrobalancewater.com or call 801-830-1268.
9. International Data Transfers
Our website and services are operated in the United States. If you access our services from outside the U.S., your information may be transferred to and processed on servers located in the United States. By using our website, you consent to this transfer.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
11. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from minors without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
Hydro Balance Water Inc.
1302 Redwood Rd
Saratoga Springs, UT 84043
Phone: 801-830-1268
Email: support@hydrobalancewater.com
Hours: Mon–Fri 10 AM–7 PM | Sat 10 AM–5 PM | Sun Closed